FR

General Terms of Use

Last updated: 15 July 2026

1. Purpose

These General Terms of Use (hereinafter the "Terms") govern access to and use of the website reliefsapp.com (hereinafter the "Site") and the associated services (hereinafter the "Services") published by Reliefs (hereinafter "we", "our" or "Reliefs").

By accessing and using the Site and the Services, you (hereinafter the "User", "you" or "your") accept these Terms without reservation. If you do not accept these terms, please do not use the Site.

2. Legal Notice

Site publisher

  • Company name: Deverlabs
  • Trade name: Reliefs
  • Legal form: Simplified joint-stock company (Société par Actions Simplifiée, SAS)
  • Share capital: €1,000
  • Registered office: 173 rue de Courcelles, 75017 Paris
  • SIREN: 105 753 297
  • Trade and Companies Register (RCS): Paris B 105 753 297
  • EU VAT number: FR63 105 753 297
  • Publication director: Nathan KREMER
  • Email: contact@reliefsapp.com
  • Website: reliefsapp.com

Hosting

  • Host: Cloudflare, Inc.
  • Address: 101 Townsend St, San Francisco, CA 94107, USA
  • Website: www.cloudflare.com

3. Definitions

  • "Site": means the website accessible at reliefsapp.com.
  • "Services": means all the features and content offered on the Site, in particular the presentation of our 3D restaurant menu solution, the contact forms, and the related information.
  • "User": means any natural or legal person who accesses and uses the Site.
  • "Customer": means a restaurant, food service establishment or any business that has entered into a commercial contract with Reliefs (separate General Terms and Conditions of Sale).
  • "Content": means all the elements present on the Site (text, images, videos, logos, 3D models, design, structure, etc.).

4. Access to the Site

4.1 Access conditions

Access to the Site and the Services is free of charge and open to any User with Internet access. All costs related to accessing the Site (computer equipment, Internet connection, etc.) are borne exclusively by the User.

4.2 Availability

We strive to keep the Site accessible 24 hours a day, 7 days a week. However, we do not guarantee continuous and uninterrupted availability of the Site. Access may be suspended or interrupted for reasons of technical maintenance, breakdowns, force majeure, or failures of the hosting or telecommunications infrastructure.

4.3 Changes to the Site

We reserve the right to modify, suspend or discontinue all or part of the Site and the Services at any time and without notice, in particular for technical, functional or strategic reasons.

5. Use of the Site

5.1 Authorized use

The User undertakes to use the Site in accordance with its intended purpose and in compliance with applicable laws and regulations. The Site is intended for viewing information about our services, submitting a contact or demo request through the forms provided, and discovering the features of our 3D menu solution.

5.2 Prohibited use

It is strictly prohibited to:

  • Use the Site for illegal or fraudulent purposes, or for purposes contrary to public morals
  • Infringe the intellectual property rights of Reliefs or of third parties
  • Copy, reproduce, modify, distribute or commercially exploit the Content without prior written authorization
  • Attempt to gain unauthorized access to the computer systems, databases or networks connected to the Site (hacking, intrusion, denial of service, etc.)
  • Transmit viruses, malware, Trojan horses or any other malicious code
  • Submit false or misleading information, or information impersonating another person
  • Use robots, scripts, scrapers or other automated tools to extract data from the Site without authorization
  • Overload or disrupt the operation of the Site (spam, flooding, etc.)
  • Harm the reputation or image of Reliefs

5.3 Sanctions

In the event of a breach of these Terms, we reserve the right to suspend or ban your access to the Site (temporarily or permanently), to delete any content you may have submitted, and to take any appropriate legal action (civil, criminal, administrative).

6. Intellectual Property

6.1 Rights of Reliefs

All the Content present on the Site (structure, design, text, images, logos, icons, videos, 3D models, databases, software, etc.) is the exclusive property of Reliefs or its partners and is protected by French and international intellectual property law, in particular the French Intellectual Property Code (Code de la propriété intellectuelle, CPI) (Articles L111-1 et seq.), European Directive 2001/29/EC of 22 May 2001, and the Berne Convention.

6.2 Use of the Content

Permitted: personal viewing and browsing of the Site, temporary downloading of pages for offline viewing (private use), printing of pages for personal and non-commercial use.

Prohibited without prior written authorization: any reproduction, representation, modification or adaptation of the Content; any commercial exploitation, in whole or in part; any substantial extraction or reuse of the databases; any use of the trademarks, logos and distinctive signs of Reliefs; any creation of derivative works.

6.3 Trademarks

The trademarks, logos and distinctive signs reproduced on the Site (in particular "Reliefs") are registered trademarks or trademarks for which registration is pending. Any unauthorized use constitutes infringement (contrefaçon) punishable by civil and criminal penalties (Articles L716-1 et seq. of the French Intellectual Property Code (CPI)).

7. Protection of Personal Data

The processing of personal data carried out in connection with the use of the Site and of the digital menus is governed by our Privacy Policy, which is accessible at any time. It details the data collected and the purposes for which it is used, the legal bases for processing, the recipients and the security of the data, your rights, the retention periods, as well as the cookies and trackers used.

8. Limitation of Liability

8.1 Content of the Site

The information published on the Site is provided for information purposes only and may contain inaccuracies or errors. We strive to ensure that the information is accurate and up to date, but cannot guarantee that the Content is complete, precise, accurate or up to date.

8.2 Use of the Site

The User uses the Site at their own risk. Reliefs cannot be held liable for any direct or indirect damage resulting from access to, use of, or inability to access the Site, for loss of data or financial loss, for viruses that may infect your equipment, for interruptions of the Site, or for the content of third-party sites to which the Site may redirect.

8.3 Hyperlinks

The Site may contain hyperlinks to third-party sites, provided for information purposes only. We exercise no control over these external sites and accept no liability for their content, their availability or their privacy policy.

9. Force Majeure

Reliefs cannot be held liable for any failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code (Code civil) and French case law (natural disasters, armed conflicts, acts of terrorism, failures of telecommunications or energy networks, large-scale cyberattacks, general strikes, epidemics, unforeseeable legislative changes, etc.).

10. Governing Law and Jurisdiction

10.1 Governing law

These Terms are governed by and construed in accordance with French law, without regard to conflict of laws principles.

10.2 Amicable settlement

In the event of a dispute relating to the interpretation or performance of these Terms, the parties undertake to seek an amicable solution before taking any legal action.

10.3 Mediation

In accordance with Article L612-1 of the French Consumer Code (Code de la consommation), the User may have recourse, free of charge, to a consumer mediator in the event of a dispute with Reliefs that could not be resolved amicably.

10.4 Competent jurisdiction

If amicable resolution or mediation fails, any dispute relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Paris, France, notwithstanding multiple defendants or third-party claims. Exception: if the User is a consumer within the meaning of the French Consumer Code (Code de la consommation), they may bring the matter before the court of their place of residence or that of the defendant.

11. Severability

If one or more provisions of these Terms are declared void, unlawful or unenforceable by a court decision having the force of res judicata, the other provisions shall retain their full force and effect. The invalidated clause shall be replaced by a valid clause having an equivalent economic and legal effect.

12. Changes to the Terms

We reserve the right to modify these Terms at any time, in particular to adapt them to legal, regulatory, case-law or technical developments. Changes take effect as soon as they are published on the Site. Continued use of the Site after a change constitutes acceptance of the new Terms.

13. Contact Us

For any question, complaint or request for information regarding these Terms: contact@reliefsapp.com, subject: "Question about the Terms" or "Complaint". Average response time: 72 business hours.

14. Acceptance of the Terms

By accessing and using the Site, you acknowledge that you have read, understood and accepted without reservation these General Terms of Use in their entirety, as well as our Privacy Policy.

General Terms of Use compliant with applicable French law.